Ordering & Shipping Info
Ordering & Shipping Info
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We have no online ordering. All trays are sold complete, no mixing. All quantities listed on our availability represent complete trays.
New Moon Nursery currently does not ship to the following states, or internationally. AK, AZ, CA, CO, ID, MT, NM, NV, OR, UT, TX, WA, WY
You may email your orders to sales@newmoonnursery.com or Fax 1-888-998-1952. We are always happy to receive your phone call, 1-888-998-1951. Please remember to indicate when you would like to receive your plant material. Orders received by 4:30pm EST Thursdays are shipped out on Monday or possibly Tuesday during peak season, or ready for pick-up on Tuesday – Friday. Orders received by Monday 4:30pm EST, will ship out Wednesday or be ready to be picked up Wednesday-Friday. For a Wednesday ship date, your company must be a 2 day transit time or less.
You will receive an acknowledgement of your order within 24 hours, confirming the availability of each item. Should a requested item not be available, we are happy to offer an alternative, or place the order for the next available date. Please review your order acknowledgements for accuracy. You may add to your order through the Thursday prior to shipping. Cancelations may be made to your order through the Thursday prior to shipping. Friday morning we will hand off final order information to our shipping department. It can be very difficult to accommodate order changes after this point. Please review your order acknowledgements for accuracy.
Orders will be shipped via FedEx ground service, LTL freight, or delivered by our truck. Orders can be scheduled for pick up Tuesdays through Friday, 8:00am-4:00pm.
FedEx Ground service – 2 DP50 trays fill a box, 3 DP72 or CP32 trays fill a box. We will ship FedEx orders Monday through Wednesday, Wednesday if the destination is within 2 days transit time. No orders are scheduled to ship via FedEx Thursday or Friday. The cost for FedEx deliveries is determined by the weight of the box and the destination, plus a $6.00 per box charge. We will estimate the FedEx charge for you when you place an order if you request. FedEx updates the fuel charge every day, making it difficult to pinpoint the exact cost. Every effort is made to charge the minimal shipping cost to our customers. Packages that need to be re-directed will incur additional shipping charges.
LTL Freight – Orders of 50 trays or more can be delivered via LTL freight. A forklift is required to unload LTL shipments. Tiered pallets for freight deliveries hold 56 trays and are 82.5″ tall, and 4′ square. There is a $75.00 charge for each pallet. This option is not available for residential destinations.
Our Truck Delivery – Delivery charges are based upon the size of the order as well as the final destination with a minimum shipment of 100 flats.
Customer Pick Up – We are happy to have our customers pick up their orders at our location in Woodstown, NJ. Tuesday through Friday from 8:00am to 4:00pm EST. Please call in advance to schedule a pick up. No Monday pick-ups, please.
When your order arrives – Inspect all plants immediately upon arrival. Request for credit must be received within 5 days and include images. Images must be of complete trays with ID label. Requests for credit will not be considered if plants are planted or re-potted. Contact a sales representative for claims.
